1win Rules and Regulations in India

These General Terms and Conditions form a legally binding agreement between you and the platform. By completing your registration and using any of the services offered, you confirm that you have read, understood, and accepted all provisions outlined here.

Eligibility Requirements

To use this platform legally, you must meet the following conditions:

• You must be at least 18 years of age.
• You must be accessing the platform from a jurisdiction where online betting is not expressly prohibited.
• You must not be listed on any self-exclusion registry or have a previously suspended account.
• You must register using accurate, verifiable personal information.

Registration on behalf of another individual is strictly prohibited. Each user is permitted to hold only one active account. Duplicate accounts may be closed, and any associated funds may be voided.

Acceptance of Terms

By using the platform, you agree that these terms apply to all betting activity, account management, bonus claims, and interactions with customer support. Continued use of the services following any published update constitutes your acceptance of the revised terms.

Right to Modify Regulations

The platform reserves the right to amend, update, or withdraw any section of these terms at any time. Changes will be communicated through the official website or app. You are responsible for reviewing the terms periodically. Material changes will be notified in advance where possible, but your continued use of the services following publication of revised terms constitutes binding acceptance.

Fair Use Principles

All accounts must be used in good faith. The following conduct is prohibited:

• Exploiting technical errors or loopholes in the platform.
• Using automated software, bots, or scripts to place bets or interact with the system.
• Engaging in any form of collusion, match manipulation, or arbitrage betting intended to abuse bonus structures.
• Creating multiple accounts to claim bonuses more than once.

The platform retains the right to void bets, cancel bonuses, and close accounts where unfair use is detected.

Content Protection and Liability Limitations

All content published on the platform, including odds, event data, graphics, and promotional material, is protected under applicable intellectual property laws. Reproduction or redistribution of this content without written consent is not permitted.

The platform does not accept liability for:

• Losses arising from your personal betting decisions.
• Service interruptions due to maintenance, third-party failures, or force majeure events.
• Inaccuracies in event data provided by external feed suppliers.

Your use of the platform is at your own risk, and any legal recourse is limited to the extent permitted under the applicable regulatory framework.

All financial transactions on the platform are subject to the policies described in this section. You are required to read and comply with these rules before initiating any deposit or withdrawal.

Depositing Funds

To fund your account, you must use a payment method registered in your own name. Third-party payments are not accepted under any circumstances. The minimum deposit amount and applicable processing times vary by method:

• UPI (Unified Payments Interface): Minimum deposit varies; transactions are typically processed instantly.
• Net Banking: Processing times may vary between a few minutes and several hours depending on your bank.
• Cryptocurrency: Subject to blockchain confirmation times; minimum amounts apply per currency.
• E-Wallets (e.g., Skrill, Neteller): Generally processed within minutes; account verification may be required.

Deposit fees are not charged by the platform in most cases, though your payment provider may apply their own charges. You are advised to verify this with your provider before initiating a transaction.

Withdrawing Funds

Withdrawal requests are processed to the same payment method used for the deposit, wherever technically possible. Key conditions include:

• Withdrawals require a fully verified account. Requests submitted before identity verification is complete will be placed on hold.
• Minimum and maximum withdrawal limits apply per transaction and per calendar month, subject to your account tier and verification status.
• Standard withdrawal processing takes between one and five business days, depending on the method selected.
• The platform reserves the right to request additional documentation before releasing funds.

KYC and Identity Verification

As part of the platform’s security and compliance obligations, identity verification is mandatory before any withdrawal is processed. You may be required to submit:

• A government-issued photo identity document (such as Aadhaar card, PAN card, or passport).
• Proof of address (such as a utility bill or bank statement issued within the last three months).
• Proof of payment method ownership.

Failure to provide requested documentation within a reasonable timeframe may result in the suspension of your withdrawal request.

Transaction Cancellations

Once a deposit has been confirmed, it cannot be reversed. Withdrawal requests that have not yet been processed may be cancelled from within your account. Once a withdrawal has been approved and dispatched, cancellation is not possible. The platform does not guarantee the reversal of any transaction once it has entered the payment processing queue.

The platform is committed to promoting safe and controlled betting activity. Gambling is intended to be a form of entertainment. If betting begins to affect your finances, relationships, or mental health, it is important to seek assistance promptly.

Tools for Controlling Betting Activity

Registered users have access to several self-management tools designed to support responsible use:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account. Once a limit is set, reductions take effect immediately, while increases may be subject to a cooling-off period.
• Betting Limits: Restrict the total value of bets placed within a defined time period.
• Session Time Limits: Set a maximum duration for each login session to help manage time spent on the platform.
• Reality Checks: Receive periodic reminders during active sessions displaying your session duration and net activity.
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform. During a self-exclusion period, your account will be restricted, and all promotional communications will be suspended.
• Account Cooling-Off: Request a short-term break from betting activity without permanently closing your account.

To activate any of these tools, navigate to the responsible gambling section within your account settings or contact customer support.

Risk Self-Assessment

The platform provides a voluntary self-assessment questionnaire to help you evaluate your relationship with gambling. This is not a diagnostic tool, but it may help identify patterns of behaviour that warrant attention.

External Support Resources

If you or someone you know is experiencing difficulties related to gambling, the following organisations offer confidential support:

• iGaming India: Resources and guidance for Indian users on safe gambling practices.
• Gamblers Anonymous India: Peer support groups for individuals affected by problem gambling.
• Vandrevala Foundation Helpline: 1860-2662-345 (available 24 hours, 7 days a week).
• iCall (TISS): 9152987821 – a psychosocial helpline offering free counselling services.

These resources are independent of the platform, and their details are provided solely for the benefit of users who may need additional guidance.

The platform operates in accordance with internationally recognised Anti-Money Laundering (AML) standards and is committed to preventing the use of its services for money laundering, terrorist financing, or any other form of financial crime.

AML Obligations

The platform applies a risk-based approach to AML compliance. This includes:

• Monitoring all account activity and financial transactions for indicators of suspicious behaviour.
• Conducting enhanced due diligence on accounts flagged for unusual transaction patterns.
• Reporting suspicious activity to relevant regulatory or law enforcement authorities where required by law.
• Refusing to process transactions where the source of funds cannot be adequately verified.

Know Your Customer (KYC) Verification Process

All users are subject to KYC checks as part of the platform’s AML framework. The verification process involves:

1. Identity Verification: Submission of a valid government-issued photo ID (such as Aadhaar card, PAN card, or passport).
2. Address Verification: Submission of a recent document confirming your residential address.
3. Source of Funds: In cases involving large transactions or elevated risk indicators, you may be asked to provide documentation demonstrating the legitimate origin of the funds in your account.
4. Enhanced Due Diligence: High-value accounts or accounts exhibiting complex transaction patterns may be subject to additional review at any time.

KYC verification is required before any withdrawal is processed and may be requested at any point during the account lifecycle.

Transaction Monitoring

All deposits, withdrawals, and betting activity are subject to continuous automated and manual monitoring. Transactions that fall outside expected usage patterns, including unusually large or frequent transfers, may trigger a review. During any active review, the relevant funds may be temporarily placed on hold.

Consequences of AML Violations

Where the platform identifies or suspects a breach of its AML policies, it reserves the right to take the following actions without prior notice:

• Freeze or restrict access to the relevant account.
• Block pending or future transactions.
• Permanently close the account and void any pending withdrawals.
• Disclose account information and transaction records to the relevant authorities as required by applicable law.

Users who provide false documentation or deliberately attempt to obscure the origin of funds may also be subject to civil or criminal action under applicable legislation.

The platform takes the protection of your personal data seriously and is committed to handling all user information in a transparent and legally compliant manner. This section explains what data is collected, how it is used, and what rights you hold over your information.

Personal Data Collected

During registration and continued use of the platform, the following categories of personal data may be collected:

• Identity Data: Full name, date of birth, gender, and government-issued identification numbers.
• Contact Data: Email address, phone number, and residential address.
• Financial Data: Bank account details, payment method information, transaction history, and deposit and withdrawal records.
• Technical Data: IP address, device identifiers, browser type, and session logs.
• Usage Data: Betting history, account activity, preferences, and interaction records.
• Verification Data: Copies of identity and address documents submitted during KYC checks.

How Your Data Is Used

Personal data collected by the platform is used for the following legitimate purposes:

• To create, verify, and manage your account.
• To process deposits, withdrawals, and all related financial transactions.
• To comply with legal and regulatory obligations, including AML and KYC requirements.
• To detect and prevent fraud, unauthorised access, and violations of the terms of use.
• To communicate important account updates, security alerts, and service notifications.
• To improve the functionality and performance of the platform based on aggregated usage analysis.

Your data is not sold to third parties. It may be shared with trusted service providers (such as payment processors and identity verification services) strictly for the purposes outlined above, and only under binding data processing agreements.

Your Rights Over Your Data

As a user, you hold the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data held about you.
• Right to Correction: You may request correction of any inaccurate or incomplete data.
• Right to Deletion: You may request deletion of your data, subject to legal retention obligations.
• Right to Restriction: You may request that certain processing activities be limited.
• Right to Object: You may object to the processing of your data for marketing purposes at any time.

To exercise any of these rights, submit a written request to the platform’s designated data protection contact. Requests will be acknowledged and responded to within a reasonable timeframe as required by applicable law.

The platform applies a multi-layered approach to security across all areas of its operation, including user accounts, financial transactions, and data storage. The measures described in this section are in place to protect you and the integrity of the platform at all times.

Data Encryption

All data transmitted between your device and the platform’s servers is protected using industry-standard Transport Layer Security (TLS) encryption. This applies to all account activity, financial transactions, and the submission of personal documents. Sensitive data stored on the platform’s servers is encrypted at rest using AES-256 encryption protocols.

Two-Factor Authentication (2FA)

Two-Factor Authentication is available for all registered accounts and is strongly recommended. When enabled, 2FA requires a second form of verification (such as a one-time code sent to your registered mobile number or generated through an authenticator application) in addition to your password at each login. This significantly reduces the risk of unauthorised access even in cases where your password may have been compromised.

Activity Monitoring

All account activity is subject to continuous monitoring for signs of unusual or potentially unauthorised behaviour. This includes:

• Login attempts from unrecognised devices or geographic locations.
• Rapid or repeated failed authentication attempts.
• Sudden or atypical changes to account settings, such as modifications to registered email addresses or payment details.
• Transaction patterns inconsistent with normal account usage.

If suspicious activity is detected, the platform may temporarily restrict account access and notify you via your registered contact details.

User Responsibilities

While the platform maintains robust technical safeguards, you are also responsible for maintaining the security of your account. You are required to:

• Choose a strong, unique password and update it regularly.
• Never share your login credentials with any third party.
• Log out of your account after each session, particularly on shared or public devices.
• Notify customer support immediately if you suspect any unauthorised access to your account.

The platform cannot be held liable for losses resulting from your failure to maintain the security of your own login information.