1win Privacy Policy

What Personal Data Is Collected

1win collects personal data that users provide directly during registration, account verification, and use of the platform. This may include:

• Full name
• Date of birth
• Email address
• Mobile number
• Residential address
• Government-issued identification documents
• Payment and financial information
• Device and browser information
• IP address and location data

Why This Data Is Collected

Personal information is collected for the following lawful purposes:

• Verifying user identity and age in compliance with applicable regulations
• Processing deposits, withdrawals, and other financial transactions
• Delivering account-related services and customer support
• Meeting anti-money laundering (AML) and Know Your Customer (KYC) obligations
• Improving platform functionality and user experience

Protection Measures

1win applies both technical and organisational safeguards to protect user data, including:

• Encryption of data in transit and at rest
• Restricted internal access based on roles and responsibilities
• Regular security assessments and audits
• Secure data storage systems with access controls

User Rights

Users have the following rights in relation to their personal data:

• Right to Access: Users may request a copy of the personal data held about them.
• Right to Correction: Users may request that inaccurate or incomplete data be corrected.
• Right to Deletion: Users may request the removal of their data, subject to legal retention obligations.

Compliance with Indian Law

The collection and processing of personal data on the 1win platform is carried out in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. These rules govern the handling of sensitive personal information for users based in India.

Personal data collected from users is used strictly for legitimate, lawful, and transparent purposes. The following outlines how the information is used:

Account Services

• Creating and managing user accounts
• Authenticating user identity during login and account access
• Responding to customer support queries and resolving disputes

Transactions and Payments

• Processing deposits and withdrawals in a secure manner
• Verifying payment instruments and preventing fraudulent transactions
• Maintaining accurate financial records as required by law

Service Improvement and Analytics

• Analysing user behaviour to improve platform features and functionality
• Monitoring technical performance and resolving system errors
• Conducting internal research to enhance the overall service offering

Marketing and Communications

• Sending promotional offers, updates, and platform notifications, where the user has provided consent
• Personalising content and offers based on user preferences and activity

Regulatory Compliance

• Fulfilling obligations under applicable anti-money laundering, fraud prevention, and financial regulations
• Cooperating with law enforcement or regulatory authorities when legally required

All processing activities are conducted on a lawful basis, which may include user consent, contractual necessity, or compliance with a legal obligation. Personal data is not used for any purpose beyond those outlined in this document without prior user consent.

How Users Can Access Their Data

Users have the right to request access to the personal data held by 1win at any time. To submit an access request, users may contact the support team through the official channels listed on the platform. The request will be reviewed and a response provided within a reasonable timeframe.

Updating Personal Information

If a user believes that their personal data is inaccurate or outdated, they may request a correction by contacting customer support. Corrections will be made promptly upon verification of the updated information.

Data Deletion

Users may request the deletion of their personal data. Such requests will be honoured subject to the following conditions:

• The data is no longer required for the purpose for which it was collected
• There is no overriding legal obligation to retain the information
• The deletion does not conflict with applicable financial, regulatory, or compliance requirements

Security Checks and Payment Processing

By using the 1win platform, users acknowledge and consent to the following:

• Their account and identity may be subject to security verification procedures at any time
• Payment data submitted during transactions may be processed by authorised third-party payment service providers
• Such processing is carried out in accordance with the security standards applicable to financial data handling

These measures are in place to protect both the user and the integrity of the platform.

Age Restriction

The 1win platform is strictly intended for users who are 18 years of age or older. Access to online gambling and sports betting services is prohibited for minors in accordance with applicable regulations.

Age Verification Limitations

While 1win requires users to confirm their age during registration, the platform is not in a position to independently verify a user’s age without the submission of valid identity documents. Users are responsible for providing accurate information at the time of registration.

Deletion of a Minor’s Data

If a parent or legal guardian believes that a minor has registered on the platform and provided personal data without proper authorisation, they may submit a formal request for the deletion of that data. Upon verification of the request, 1win will:

• Immediately suspend the account in question
• Delete all personal data associated with the minor’s account
• Notify the requesting party once the deletion has been completed

Requests of this nature should be submitted to the customer support team through the official contact channels provided on the platform.

Processing Outside India

Personal data collected from users of the 1win platform may be transferred to and processed in countries other than India, including jurisdictions where 1win’s business partners, service providers, and operational infrastructure are located. These transfers are carried out when necessary to deliver the services described in this policy.

Consent to International Transfers

By accessing and using the 1win platform, users expressly consent to the transfer of their personal data to locations outside their country of residence, including countries that may not have data protection laws equivalent to those in India.

Confidentiality Obligations of Partners

All third-party partners and service providers who receive personal data as part of international transfers are contractually required to:

• Maintain the confidentiality of the data they process
• Apply appropriate technical and organisational security measures
• Use the data only for the specific purposes for which it was shared
• Comply with applicable data protection standards in their respective jurisdictions

1win takes reasonable steps to ensure that cross-border data transfers are conducted in a manner that protects the rights and interests of users.

This Privacy Policy constitutes a legal document that governs the relationship between 1win and its users with respect to the collection, processing, and protection of personal data.

Scope and Effect

The terms set out in this policy define the scope of data handling practices and the rights and responsibilities of all parties. Any applicable legal disclaimer may alter, limit, or modify the scope or effects of specific rules outlined in this document, to the extent permitted by law.

When This Policy Applies

This policy becomes effective at the moment a user:

• Accepts the terms during the account registration process
• Provides a signature or electronic confirmation of acceptance
• Accesses or continues to use the platform following any updates to this document

By completing any of the above actions, the user is deemed to have read, understood, and accepted the terms of this Privacy Policy in full. Users who do not agree with any part of this policy should discontinue use of the platform.

What Are Cookies

Cookies are small text files that are stored on a user’s device when they visit a website. They are used to retain information about the user’s session, preferences, and interaction with the platform.

How 1win Uses Cookies

The 1win platform uses cookies for the following purposes:

• Statistical Analysis: Collecting aggregated data on user visits, page interactions, and platform usage to support internal reporting.
• Behavioural Analysis: Understanding how users navigate the platform to identify patterns and areas for improvement.
• Personalisation: Remembering user preferences, language settings, and session details to provide a more relevant experience.
• Platform Improvement: Using collected insights to refine features, fix technical issues, and optimise overall performance.

Cookie Retention

Cookies used by the platform are retained for a period of up to 12 months from the date of collection, after which they are automatically deleted from the user’s device.

Managing Cookies

Users may choose to disable or delete cookies through their browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform and limit access to some features.

By accessing or using the 1win platform in any capacity, users are deemed to have read and fully accepted the terms set out in this Privacy Policy.

Current Version Prevails

This document represents the current and authoritative version of the Privacy Policy. In the event of any conflict or discrepancy between this version and any prior version, the current version shall take precedence.

Updates to the Policy

1win reserves the right to update or amend this Privacy Policy at any time. Users will be notified of material changes through the platform. Continued use of the platform following any such notification constitutes acceptance of the revised policy.

Users are advised to review this document periodically to remain informed of any changes to how their personal data is managed.

Sharing of Personal Data

Personal data collected by 1win may be shared with third parties under the following circumstances:

• Legal Obligations: When disclosure is required by applicable law, court order, or regulatory authority.
• Dispute Resolution: When sharing is necessary to investigate, prevent, or resolve disputes, fraud, or violations of the platform’s terms.
• Contractual Agreements: When third-party service providers are engaged to deliver services on behalf of the platform, such as payment processing, identity verification, or technical support.

Transparency on Third Parties

Where third-party partners are listed on the 1win platform, users may refer to those listings for further detail. Where a specific third party is not publicly listed, users will be informed of the purpose and scope of any data sharing before it takes place, to the extent permitted by law.

Consent to Data Sharing

By providing personal data on the 1win platform, users consent to the sharing of that data with third parties in the circumstances described above. This consent forms part of the user’s agreement to the terms of this Privacy Policy.

All third parties who receive personal data are required to handle it in accordance with applicable data protection standards and to use it only for the purposes for which it was shared.

Third-Party Links on the Platform

The 1win platform may contain links to external websites operated by third parties. These websites are independent of the 1win platform and are governed by their own privacy policies and terms of use.

Limitation of Responsibility

1win is not responsible for the privacy practices, data collection methods, or content of any external websites. The inclusion of a link on the platform does not constitute an endorsement of the linked website or any of its content.

Advice to Users

Users are advised to exercise caution when navigating to external websites from the 1win platform. Before submitting any personal data on a third-party website, users should:

• Review the privacy policy of that website
• Assess the security measures in place
• Understand how their personal data will be collected and used

1win encourages users to remain vigilant when interacting with any online service outside the official platform.